ngpms Responsible
Gaming Guide

1 Our Commitment to Responsible Gaming

ngpms was built to provide Bangladeshi players with a safe, fair, and entertaining online gaming environment. From the moment you create an account to each session you spend on our platform, responsible gaming principles are woven into every layer of the ngpms experience — from how we verify your age to how we monitor gameplay patterns that may indicate distress.

We believe that the overwhelming majority of ngpms players engage with the platform in a healthy, recreational way. Cricket betting during the BPL season, spinning slots for fun on a Friday evening, or joining a live dealer table with friends are all forms of entertainment that millions of adults in Bangladesh enjoy responsibly every day. However, ngpms also acknowledges that for a minority of players, gambling can become a problem — and we take that responsibility seriously.

Our responsible gaming framework rests on four pillars: prevention (stopping underage access and providing upfront information), control tools (deposit limits, session caps, time-outs), intervention (monitoring for warning signs and proactively reaching out), and support (clear escalation pathways to trained support staff and external resources). Together, these pillars make ngpms one of the most player-welfare-conscious platforms available to Bangladeshi punters.

2 18+ Age Restriction Policy

The ngpms platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement, and ngpms enforces it through a combination of registration checks, mandatory KYC identity verification, and ongoing account monitoring. No player under the age of 18 is permitted to register, deposit, wager, or withdraw on ngpms under any circumstances.

During the registration process, all users are required to confirm that they are 18 or older. However, a self-declaration alone is not sufficient — ngpms carries out document-based age verification for all accounts before any withdrawal is processed, and at random intervals for active accounts. If a discrepancy is found between declared age and verified age, the account is immediately suspended, all pending withdrawals are cancelled, and the case is escalated to our compliance team.

Why 18+ Matters

Gambling involves real money and real risk. Adolescent brains are still developing the impulse-control and risk-assessment pathways that adults rely on when gambling responsibly. Exposing young people to gambling products before those neural systems are mature can create lasting vulnerabilities to problem gambling behaviour. For these reasons, every responsible online gaming platform in the world — including ngpms — enforces a strict 18+ policy, and we ask all users to respect and uphold it.

3 Deposit Limits & Budget Controls

One of the most effective tools for maintaining a healthy relationship with gambling is setting a clear, pre-committed budget before you start playing. ngpms gives every registered player the ability to set deposit limits on their account — daily, weekly, or monthly caps that prevent you from depositing more than a defined amount within a given timeframe, regardless of which payment method you use.

How Deposit Limits Work on ngpms

• Daily deposit limit: Restricts the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, etc.) within a single 24-hour period (Bangladesh Standard Time, BST UTC+6).
• Weekly deposit limit: Caps your total deposits across a rolling 7-day window, resetting at midnight BST on Monday.
• Monthly deposit limit: Sets a ceiling on total deposits for the calendar month, resetting at midnight BST on the first of each month.

Deposit limits take effect immediately when set. If you wish to increase an existing limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this delay is intentional and designed to prevent impulsive decisions made in the heat of a losing session. Reducing a limit, on the other hand, takes effect instantly.

To set or adjust your deposit limits, navigate to the account settings section of your ngpms profile after logging in. If you encounter any difficulty, contact [email protected] for assistance — our team can apply limits manually on your behalf.

Reality Check Notifications

In addition to hard deposit limits, ngpms offers optional reality check notifications — pop-up reminders displayed at intervals you choose (every 30 minutes, 60 minutes, or 90 minutes of active play) that show your net session result and remind you of your pre-set budget. These are not restrictions — they are gentle, factual prompts designed to keep you informed and in control during longer gaming sessions.

4 Time-Out & Session Controls

Sometimes the most responsible decision a player can make is to simply step back from the platform for a defined period. ngpms provides a structured time-out feature that allows you to temporarily suspend your account for a cooling-off period of your choosing — without permanently closing it or affecting your account balance.

Available Time-Out Durations

• 24-hour time-out: A short break to interrupt a losing streak or impulsive session.
• 7-day time-out: A one-week pause to reassess your gambling habits and re-establish healthy boundaries.
• 30-day time-out: A month-long break recommended for players who have noticed warning signs in their behaviour.
• 90-day time-out: An extended pause for players who need a longer period of reflection before returning to the platform.
• Custom duration: Players may also request a custom time-out period by contacting [email protected] — for example, a 6-week or 45-day break.

During a time-out period, your ngpms account is suspended. You will not be able to log in, place bets, or make deposits. Your account balance is preserved and will be available to you when the time-out period expires. Pending withdrawals that were already in process when the time-out was activated will continue to be processed normally.

If you activate a time-out and later change your mind, you cannot cancel the time-out early. This restriction is intentional — it protects you from reversing a responsible decision made at a moment of clarity. The time-out will expire automatically at the end of the chosen period, after which normal access is restored if you choose to return.

5 Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on ngpms. Unlike a time-out (which is temporary), self-exclusion is a formal, longer-term commitment to stay away from the platform. ngpms takes self-exclusion requests with the utmost seriousness — once a player self-excludes, their account is permanently closed, their data is flagged to prevent re-registration, and the self-exclusion record is retained indefinitely even after the minimum exclusion period has passed.

Self-exclusion is available for minimum periods of 6 months, 1 year, 3 years, or permanently. We strongly encourage players who are struggling with gambling-related harm to choose the longest period available, or to opt for permanent self-exclusion. There is no stigma in making this choice — it is one of the most courageous and self-aware decisions a player can make.

How to Request Self-Exclusion on ngpms

• 1
  Contact the ngpms support team Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the mobile number linked to your account for identity verification. You may also request self-exclusion via the account settings page when logged in.
• 2
  Confirm your identity and chosen period A member of our responsible gaming team will respond within one business day to confirm your identity and clarify the exclusion period you wish to apply — 6 months, 1 year, 3 years, or permanent.
• 3
  Account closure and balance withdrawal Once confirmed, your ngpms account will be permanently closed. Any remaining balance will be returned to your original payment method (bKash, Nagad, Rocket, or other registered wallet) within 3–5 business days. No further deposits will be accepted from your registered payment details.
• 4
  Re-registration prevention Your mobile number, email address, NID details, and device fingerprint are flagged in the ngpms system to prevent re-registration during the exclusion period. If you attempt to register a new account during this period, the attempt will be blocked and the responsible gaming team will be notified.
• 5
  Returning after exclusion (non-permanent only) If your self-exclusion period was not set as permanent, you may contact support after the minimum period has elapsed to request reinstatement. A mandatory 7-day review period applies before any new account can be activated. Reinstatement is not automatic — it requires your explicit written request.

6 Recognising Problem Gambling

Problem gambling does not always look like extreme, chaotic behaviour. It often develops gradually — a slight increase in session length, a tendency to chase a losing session with a bigger deposit, or a growing discomfort when not gambling. Recognising the early warning signs is the first and most important step toward addressing them.

The following self-assessment questions are based on widely used responsible gambling screening frameworks. Read each question honestly. If you answer "yes" to three or more of these questions, ngpms strongly encourages you to use the time-out or self-exclusion tools described in this guide, or to contact our support team.

Answering honestly — even to yourself alone — is a powerful act of self-awareness. If several of these questions resonated with you, the ngpms responsible gaming team is ready to help. You do not need to be in crisis to reach out. Early intervention is always more effective than waiting until a situation becomes unmanageable.

7 Support Resources & Contacts

ngpms provides direct in-platform support for responsible gaming matters, and we also encourage players to access independent counselling and support services. Seeking help is a sign of strength, not weakness. The contacts below are available to any ngpms player in Bangladesh who feels that gambling is becoming or has become a problem.

8 Underage Player Protection

Protecting children and teenagers from exposure to gambling content is a responsibility that ngpms shares with parents, guardians, schools, and the wider community. While ngpms operates strict age verification processes on the platform itself, parents and guardians play an equally important role in managing device-level access to gambling websites.

Practical Steps for Parents and Guardians

• Use parental control software on shared household devices, smartphones, and tablets to restrict access to online gambling websites. Many Android and iOS devices include built-in parental controls that can block categories of websites.
• Enable SafeSearch on browsers used by children to reduce the likelihood of gambling content appearing in search results.
• Keep your ngpms login credentials private. Do not share your username, password, or bKash/Nagad wallet PIN with any child or teenager in your household.
• Educate openly. Talking to young people about the risks associated with gambling — including financial loss, addiction potential, and the statistical realities of house edges — is one of the most effective preventive measures available.
• Report suspected underage accounts immediately by emailing [email protected]. ngpms will investigate all credible reports and take immediate action to close any account found to belong to a person under 18.

ngpms does not direct marketing communications at individuals who have not confirmed they are 18 or older, and we do not use advertising channels known to have a high proportion of underage audiences. Our commitment to protecting young people from gambling harm extends beyond our platform to our broader marketing and communications practices.